What is the turnaround time from time of the shoot to delivery?

We guarantee that your photos will be delivered to you via email by 5pm the day after the property was photographed regardless of the time the photoshoot took place. 


If you need your images sooner, we do offer a rush upgrade that will get the images to you by 12pm the day after the shoot. 


What if it's 5pm the day after the shoot and I haven't received my tour publication email?


If you haven’t received your tour publication email by 5pm the day after the shoot, check your spam folder. (This is usually the issue!) If the email isn't in your spam, you can log into your account at www.virtuance.com and go to "My Account" which will have a link to "All My Tours". 


If you haven't received your publication email by 5pm and the images aren't available through your account at www.virtuance.com, please get in touch with us immediately to make sure we have the appropriate contact information for you! 


You can reach Virtuance Customer Support by chat at www.virtuance.com or by phone at 1-844-443-7325 if you have any questions or need any assistance!
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