You can cancel or reschedule your shoot anytime before 5:00 PM the day prior to the shoot without a fee.
If you reschedule after 5 PM the day before the shoot, or if you cancel on the day of the shoot, there is a 15% cancellation fee (of the total price excluding discounts/travel fees) which goes directly to your photographer for them setting aside their time.
To cancel or reschedule:
- Log into your account at www.virtuance.com
- Click on “My Account”
- Click on “Order History”
- Select property and click “Cancel” or “Reschedule”
If you're having trouble logging into your account, our Client Success Team is available to help at 1-844-443-7325.