Downloading your images from the Client Panel Download Center with the Mozilla Firefox Browser:
If you are using Firefox, you may find a pop-up asking if you want to open with a program or save. Choose SAVE. Please ignore the automated instructions to open with another browser window or program.
After you select save, you will see a download appear with the address for your property. Once this is done downloading, select the file with the address for your property.
Feel free to reach out to the Virtuance Customer Support by chat at www.virtuance.com or by phone at 1-844-443-7325 if you have any questions or need any assistance!