Virtuance keeps images on file up to 1 year from the shoot date, though accessing images more than 4 months old typically requires retrieval from our archive servers. This process can take up to 48 hours before we are able to revisit the images and deliver them.
You have access to print quality images for 1 year through your Client Panel or Listing Dashboard, though we always recommend downloading the images in print quality to a secure location so that you are able to access them at any time in the future.
If print quality images are no longer available, you may still be able to access and download them in web-quality format.
You can reach the Virtuance Client Success Team by chat at www.virtuance.com or by phone at 1-844-443-7325 if you have any questions or need any assistance!