If you're seeing this error, then your account has already been created by a colleague or a Virtuance staff member! Our web development team recently released a new update to our website which will now prompt you with a link right away to create a password, which will look like this:

Alternatively, you can also click 'sign in' and 'forgot my password' to have a password setup link sent to your email address. If you have any other questions, feel free to contact our Client Success team by email at info@virtuance.com or by phone at 1-844-443-7325.