Need to make a last-minute change to your order?
Often we are able to change the number of images included in your order, provided that it does not change the photographer's time onsite. If you choose to downgrade your image package, for instance, that allows the photographer more time to capture more impactful images! If you need to add a few more to capture special features of the property, we can typically accommodate that too.
Certain items cannot be added on the day of the shoot or when the photographer is onsite because our system schedules a specific amount of time onsite based on products ordered, equipment requirements, and photographer clearance. These are our HDReal® enhancements, which include:
- Panoramic photos
- Floorplans
- 3D Matterport
- Twilight upgrade
- Aerial images + video
- Community Enhancement
Marketing enhancements, which are not required to be added onsite (such as YouTube videos, brochures, or stock images), can be added to an order anytime.
If you have questions about adding a last-minute upgrade, feel free to reach out by going online or calling us at 1-844-443-7325.