We understand things come up so we want to make cancelling and rescheduling easy! You do this in a few ways: 

Online: Log into your http://virtuance.com/member, click on order history and cancel the respective property from your order history page.

Phone: Give our Client Success Team a call to cancel the photoshoot by phone at 1-844-443-7325 ext 2. 

Chat: Go to www.virtuance.com and click the chat icon, or go to Help - Contact Us to start a live chat. Having trouble finding the icon? Click here for step by step instructions!

Email: Send an email to info@virtuance.com and update us which address you'd like to cancel. 

Cancelling is free of charge so long as you cancel by 5pm the day before the photoshoot (including Monday photoshoots). Cancellations that occur after 5:00 PM the day before your shoot (in the time zone in which services were to be performed) will incur a cancellation fee of 25% of the total order price, excluding discounts and travel fees.

Onsite cancellations incur an additional charge of 100% of any applicable travel fee to compensate our photographer partners' time and travel costs. 

Once a Virtuance photographer has photographed a property, cancellations and/or rescheduling requests will not be entitled to a refund.  If you have questions on our cancellation policy, click here.