How can I edit my order details after I've scheduled my order online?

To edit your order details through your Virtuance Online account, follow these steps:
NOTE: Once your photoshoot time has begun, any edits to your order details are unable to be applied.

1) Log into your account at

2) Click on “My Account” in the upper right

3) Click on “Order History” button and select edit under the respective property

4) Make edits and click “save edits” button

Order details you can modify: 

  • Notes to Photographer 

  • Credit Card Information

  • Lockbox Code and Location

  • Gate Code and CBS Code

  • Homeowner Email

  • Property Description
  • Blue Sky Guarantee can be removed before the photoshoot is completed

After the order has been placed, we can still accommodate several requests!

  • YouTube or mp4 video creation
  • Brochure creation
  • Image retouching ($4.99 retouching fee applies)
  • Stock image packages
  • Custom URL links
  • Virtual staging ($39.00/image, contact Client Success for more information or visit this link)
  • Image watermarking

If you need to make any other changes to your order, or if you're having trouble logging into your account, our Client Success Team is available to help at 1-844-443-7325.

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