Did you know that you can edit your order details through your account online? We offer the ability to modify the Credit Card set to charge, the Lockbox Code & Location, Gate Code, CBS Code, Homeowner Email and Property Description all through your account online at www.virtuance.com!
To modify these items, follow the steps below:
STEP ONE: Log into your account at www.virtuance.com.
STEP TWO: Click on "Order History" in the menu to the left.
STEP THREE: Click on "Edit" for the respective property:
STEP FOUR: From here, you will have the ability to choose a different card to charge, or update the following information: lockbox code, lockbox location, gate code, CBS code, Homeowner email, property description and notes to photographer. Make your needed edits and then click the "Save Edits" button.
*Please note that for any changes to your photo package or marketing upgrades (brochures, rush delivery, Blue Sky Guarantee, etc.) you will need to contact Virtuance Client Success.
You can reach Virtuance Client Success by chat at www.virtuance.com or by phone at 1-844-443-7325 if you have any questions or need any assistance!