Downloading your images from the Client Panel Download Center with the Mozilla Firefox Browser:
If you are using Firefox, you may find a pop-up asking if you want to open with a program or save. Choose "Save". Please ignore the automated instructions to open with another browser window or program.
After you select save, you will see a download appear with the address for your property. Once this is done downloading, select the file with the address for your property.
If you're using a PC, click here to view instructions on how to unzip the compressed zip file.
If you're using a Mac, click here for help finding your downloads folder.
Feel free to reach out to the Virtuance Customer Support by chat at www.virtuance.com or by phone at 1-844-443-7325 if you have any questions or need any assistance!