Recently Added Q&A's

• How can I add my homeowner's email so they get a scheduling confirmation email at the time of scheduling?

  When scheduling online, you can add a homeowner's email to be CCed on the scheduling confirmatio...

• How do I edit my account with Virtuance?

  To modify your account, login to your account at www.virtuance.com and click on "My Account" in ...

• How do I cancel my photoshoot?

  We understand things come up so we want to make cancelling easy! You cancel in a few ways:  Onl...

• If I place an order and the date I need isn't available, can I get a refund?

  We do not charge your card until the images have been delivered to you. Our system simply requir...

• Can I get 2 units in the same building shot as one order?

  If the two units are being listed separately, they will need to be scheduled as their own orders...

• Can I split my package between a daytime and twilight shots?

  Due to the timeframe these photoshoots need to take place, we are unable to break up the shoot. ...

• What is the timeline to get my shoot scheduled?

  We can typically get you scheduled within 1-3 business days. If you're having any issues finding...

• What is the turnaround time from time of the shoot to delivery?

  We guarantee that your photos will be delivered to you via email by 5:00 pm the day after the pr...

• Can Virtuance upload the images to my MLS listing for me?

  MLS Services do not allow third parties to upload images on the agent's behalf. We can most cert...

• How do I get VRBO specific sized images to download so I can upload to their site?

  Click here for info on where to find your Client Panel.  1) One you are in your Client Panel, y...