Recently Added Q&A's

• Am I allowed to tip my photographer?

  Absolutely! Simply log into the Virtuance Marketing Suite once your images are ready and you wil...

• What equipment do your photographers use?

  Our photographers go through a strict screening process to make sure they and their equipment fi...

• How can I edit my order details after I've scheduled my order online?

  To edit your order details through your Virtuance Online account, follow these steps: NOTE: Once...

• Does Virtuance stage the property for the photoshoot?

  At this time Virtuance does not physically stage properties for our clients. We rely on the agen...

• Do you offer virtual staging?

  Yes! We've heard your feedback loud and clear, and we're excited to finally offer virtual stagin...

• Can I edit my Virtually Staged images?

  Yes! We offer one free round of edits per order. If you need to have multiple images edited, we ...

• What is the difference between a Zillow 3D Home Tour and a Matterport 3D Tour? Are they the same quality?

  Zillow 3D Home tours are a very similar product to Matterport 3D Tours - they use the same camer...

• What do we capture on the 3D Matterport Tour upgrade?

  Included with your Matterport 3D Tour upon delivery is a clickable 3D walkthrough, a dollhouse v...

• Can I push my shoot back 15/30/60 minutes later?

  If the originally scheduled shoot time does not work for you, or if you are running behind and n...

• What should I do if my photographer hasn't shown up yet?

  It is our goal for our photographers to be punctual and always arrive at the scheduled shoot tim...