Virtuance Basics - Getting Started with Virtuance

• How long will my photoshoot take?
• What is the turnaround time from time of the shoot to delivery?
• Do I need to be present at the time of the shoot?
• How should we get the property ready for the shoot?
• Does Virtuance stage the property for the photoshoot?

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Help with Listing Website, Tours and Photos

• How do I access my Client Panel to be able to edit my tour or download my images?
• Where do I download my images (Legacy Tour)?
• How do I get MLS specific sized images to download so I can upload the images to my MLS listing?
• How do I download Images from the Client Panel Download Center with the Google Chrome browser?
• How do I download Images from the Client Panel Download Center with the Internet Explorer browsers?

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General Questions

• How do I use my promo code to get a discount on my order?
• How will I be notified once my images are ready?
• I ordered brochures with my photoshoot. How long until they are ready after my shoot and how will I receive them?
• How many times can I revise my brochure proof?
• How can I cancel my brochure order and can I get a refund?

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Cancelling and Rescheduling Photo Shoots

• How do I cancel or reschedule a flexibly scheduled shoot?
• Can I change my photo shoot from a flexibly scheduled shoot to a regular shoot?
• Why can't I choose flexible scheduling for aerials?
• What is Flexible Scheduling?
• Is there a guarantee you'll schedule me sooner if I choose flexible scheduling?

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Virtuance Marketing Suite

• Can I change the recipient and frequency of statistic emails that are sent out for my listings?
• Can Virtuance link my listing website to my MLS service for me?
• How are leads generated from my Virtuance Listing Website?
• How can I delete images from my listing website?
• How can I edit the information on my Listing Website?

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